Refund & Cancellation Policy

You can cancel at any time from the customer portal. Cancellation stops the next renewal; your plan stays active until the end of the current billing period, and quotas remain available until then. We do not send anyone to your home, so there is nothing physical to return.

Monthly plans renew monthly and yearly plans renew yearly at the price shown when you subscribed, until you cancel. We email a receipt on each renewal.

Diagnosis quotas reset at the start of each billing period and do not roll over. Unused diagnoses in a period are not refundable or transferable, because there are no credits or stored balances.

If a diagnosis or generated asset is unsatisfactory, contact us and we will help you refine the inputs and regenerate the result. Regeneration is the primary remedy for quality concerns.

• Duplicate or accidental charges: refunded in full once verified.
• Billing errors on our side: refunded in full.
• Technical fault preventing use: if we cannot resolve a fault that stops you using a paid feature, we will refund the affected period.
• Change of mind after use: because the service delivers digital results immediately, periods in which paid features have been used are generally non-refundable, subject to your statutory rights.

Nothing here removes any non-waivable consumer rights you have under the law of your country of residence.

Email support@riamaispe.shop with your account email and the charge date. We respond within one business day and process approved refunds to your original payment method.