Privacy Policy

RIACH MAINTENANCE SPECIALIST LTD ("Upkept", "we", "us") is the data controller for personal data processed through riamaispe.shop. You can reach us at:

• Address: 8 St. Crispins Road Newtonhill, AB39 3PS, United Kingdom
• Email: support@riamaispe.shop
• Phone: +44 7307359137

• Account & billing data: name, email, subscription tier and billing status. Card details are entered directly with our payment processor and are never seen or stored by us.
• Diagnosis inputs: the fault descriptions, location, duration, tools, skill level and tenure you enter, plus any photos you optionally upload.
• Generated results: the diagnoses, checklists, step boards, walkthrough reels and Fix-It Plans produced from your inputs.
• Support data: messages you send us and their metadata.
• Technical data: IP address, device and browser type, and essential cookie identifiers.

The collection sources for the personal data we hold are:

• Directly from you — when you use the workspace, subscribe, upload a photo or contact support.
• Automatically from your device — limited technical data such as IP address and browser type via essential cookies.
• From our processors — subscription status updates from our payment processor and generation results from our AI provider.

We do not buy personal data from data brokers or acquire it from other third-party collection sources.

• To provide diagnoses and generated assets — performance of our contract with you.
• To take payment and manage subscriptions — performance of a contract and legal obligation.
• To provide support and respond to enquiries — legitimate interests and contract.
• To keep the service secure and prevent abuse — legitimate interests and legal obligation.
• To send essential service notices — contract; any marketing is on consent only.

You keep ownership of everything you enter or upload. Your user input (fault descriptions, location, tools, skill level and any uploaded photos or example data) is sent to our third-party AI provider only to produce your results and to operate the service. The generated output (diagnoses, checklists, step boards, walkthrough reels and Fix-It Plans) is returned to you and stored against your account.

Uploaded photos and their generated output are cleared from active cache after 30 days by default. We do not use your user input, uploads or generated output to train AI models, and our AI provider is contractually restricted from using your content to train its own models. You can request deletion of your user input and generated output at any time.

We share data only with processors who help us run the service, under contract:

• Hosting and content delivery for the application.
• Payment processing for subscriptions (they receive billing data, not your diagnosis content).
• AI generation providers that produce diagnosis, image and video assets from your inputs.
• Email and support tooling to reply to you.

We never sell your personal data.

Subscriptions are handled by our third-party payment processor. Your full card number, expiry and security code are entered on their secure checkout and are never transmitted to or stored on our servers. We receive only a payment reference, subscription status and the billing details needed to service your account.

Our processors may store or process data outside the UK/EEA. Where they do, we rely on appropriate safeguards such as UK/EU adequacy decisions or Standard Contractual Clauses to protect your data.

• Uploaded photos and generated derivatives: cleared from cache after 30 days by default.
• Account and subscription records: for the life of your account plus the period required by law.
• Billing records: as required by tax and accounting law.
• Support messages: up to 24 months after resolution.

Depending on where you live you have rights to access, correct, delete, restrict or object to processing, to data portability, and to withdraw consent. California residents have the right to know, delete, correct and to opt out of any "sale" or "sharing" of personal information.

We do not sell or share personal information as those terms are defined under the CCPA. There is nothing to opt out of, but you may still contact us to confirm this at support@riamaispe.shop.

We use essential cookies to run the workspace and keep you signed in. Any non-essential analytics is only set with your consent. See our Cookie Policy for details.

Diagnoses are generated automatically from your inputs but are advisory only and do not have legal or similarly significant effects — you decide what to do with them. Upkept is not for children: it may not be used by anyone under 13, and users aged 13–17 require guardian consent. Any task involving tools, electricity or working at height must be supervised by an adult.

We use encryption in transit, access controls and reputable infrastructure providers. No system is perfectly secure, but we work to protect your data and will notify you and regulators of any breach as required by law.

Contact us first at support@riamaispe.shop. If you are in the UK you may also complain to the Information Commissioner's Office; if you are in the EEA, to your local supervisory authority.